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Encord uses Frigade to educate users on how to use their ML platform and to offer better customer support.
Frigade has become an integral onboarding tool, enhancing the way we introduce our platform and engage with our users.
We’ve reduced the learning curve with clear, sequential onboarding tutorials which guide users step-by-step through valuable platform flows. Frigade also allows targeting individual users or segments to personalize experiences for power customers or particular cohorts ensuring users only see information relevant to them.
Their dashboard allows us to update the onboarding experience by editing simple configuration files, which means we can continuously fine-tune the application experience without burning dev time or requiring code deploys. Keep up the great work team Frigade!
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