Engage 2.0: New and Improved Audience Builder
Mar 11, 2024
The audience builder is a powerful tool for targeting Flows to specific groups of users based on their behavior, attributes, and more.
With the new audience builder, you can create complex audience segments without writing custom targeting code. Use the visual interface under the Targeting tab of a Flow, with a real-time preview of who matches.
- May 28, 2026
Smarter Insights: Categorize, Prioritize, and Close
Insights used to surface patterns. Now it helps you act on them.
- May 11, 2026
Grouping Conversations in the Questions Dashboard
The Questions dashboard now groups questions by conversation. Each row represents a single session, and opening it shows the full back-and-forth in one thread. Prior chats are rolled up retroactively too.
- Apr 14, 2026
Introducing Magic Links
Suggestions have always been a great way to surface the right guidance inside your product. But sometimes you want to guide someone from somewhere else: an email, a help center article, a Slack channel, a PDF.