What’s new?

The Slack integration now supports two-way feedback. Instead of just seeing user questions and ratings in Slack, your team can leave ratings and write feedback without leaving Slack.

When a user question comes through, anyone on the team can mark the response as helpful or not helpful and add corrections, all from the Slack thread. Those ratings feed back into the system the same way dashboard feedback does, refining your agent's responses over time.

This matters because the people closest to customer questions (support leads, product managers, subject matter experts) are usually already in Slack. Now they can contribute to your agent's accuracy without needing a Frigade login or switching tools.

Available now on all plans with the Slack integration enabled. If you're already connected, it just works. If not, set it up from the Integrations page in a few minutes.

When reviewing conversations in the dashboard, you may run into queries and responses in languages you don't speak. Now you can translate any conversation into your preferred language with a single click. No switching between apps or copy-pasting required.

This is especially useful for teams supporting a global user base. Whether a customer in France asked about onboarding or someone in Brazil needed help with integrations, you can quickly review and evaluate those interactions without leaving the dashboard.

Every Frigade assistant now collects qualitative feedback alongside thumbs up and thumbs down ratings.

When a user reacts to a response, they're prompted with an inline text area to share what specifically worked or fell short. No extra steps, no separate survey. They're already in the moment, so the feedback is specific and honest.

This changes what you can do with feedback data. Instead of a dashboard full of binary signals, you get a clear picture of which responses are landing and why.

Available now for all Frigade assistants.

Frigade already learns your product by exploring it directly, and knowledge agents keep your help center content in sync automatically. But sometimes the most useful context lives in files that aren't published anywhere, like internal guides, product specs, FAQs, or policy documents.

Starting today, you can upload files directly to Frigade from the new Sources page. Drop in a PDF, Word doc, spreadsheet, or markdown file, and your assistant will use it as reference when answering questions. The content is indexed and used for context only, never shared directly with your end users, so you can upload internal materials with confidence.

We've also reorganized things to make it easier to manage in one place. The Agents page is now called Sources, bringing together your live-syncing agents alongside uploaded files so you have a clear view of everything your assistant knows.

Available now on the Sources page in your dashboard.

The dashboard is the place where you manage everything about your Frigade setup, and it should feel as considered as the product itself. We've gone through every page and tightened up the visual consistency, spacing, and interaction patterns.

What we improved:

• Dark mode now works across every page, including auth screens, the customization editor, and all data tables. You can toggle it from your user menu.

• The customization page has a redesigned theme section with a segmented Auto/Light/Dark control and
   inline color pickers that make setting your brand colors faster.

• Pages like Agents and Suggestions have cleaner layouts that are easier to scan and manage.

• Better keyboard navigation and screen reader support throughout.

What this means:

• A more cohesive experience across the board. Surfaces that previously felt inconsistent now share the
   same visual language.

• Less friction when configuring your setup, especially around theming and branding.

Enjoy and let us know what you think!