Flow Visibility Triage
Dec 9, 2024
Customers sometimes ask why a Flow isn't showing up for a specific user. We usually run a triage playbook to figure it out. Maybe the Flow is off, or the user is outside the targeting query.
This week we're shipping a self-serve version. Visit the user detail page, click the Flows tab to see all eligible Flows for that user, view the Status column, and hover over Ineligible Flows to see why.
- Sep 11, 2026
Handoff now works with HubSpot tickets and Freshdesk
The Frigade Assistant can now hand a conversation off into HubSpot tickets and Freshdesk (Freshworks) if a user needs human intervention. When a user asks to escalate to support, Frigade automatically opens a ticket in the tool your team already works in, with the requester's name and email and a summary of what they asked and what the assistant already told them, including any error messages or links they shared.
- Sep 8, 2026
Introducing the Assist API: product expertise for the agent you already built
The Frigade Assistant has always been an embed. You dropped it into your product and it became the thing your users talked to. If your team already built its own agent, that means two agents on screen and users who cannot tell which one to use.
- Aug 20, 2026
Insights are more accurate, and each one names a single problem
Each insight now names a single problem, with a title specific enough that you can hand it to someone and have them go and fix it.