Introducing Insights
Aug 19, 2025
Today we're releasing Insights in the Frigade dashboard. It gives you a clear view into how people are interacting with your product so you can understand what they need, where they get stuck, and how to improve the overall experience.
What you can see with Insights:
- Common themes in user questions: quickly spot patterns in what users ask the assistant. This helps you understand where interest lies and where information might be missing.
- Potential friction in the user experience: identify parts of the product that generate confusion or repeat questions. These signals make it easier to prioritize improvements.
- Top users engaging with the assistant: see who interacts the most and how they use the agent. This is useful for tracking early adopters, champions, and users who may need higher touch.
With Insights, now you can get clear visibility into how your users are using your product and assistant.
- Nov 15, 2025
Assistant Customization
Your assistant should feel like part of your product, not something bolted on. Starting today, customers can self-serve customize the Frigade Assistant with their own branding, including a custom logo and color accents (no engineering required). For teams that need a fully white-labeled experience, this is available on our enterprise plan.
- Oct 15, 2025
Our EU Region is now Generally Available
Since launching the Frigade Assistant, one of our top requests has been offering a dedicated and GDPR compliant EU region. Today we're excited to announce that this option is now generally available to all EU-based Frigade customers.
- Jul 22, 2026
See what your surveys and forms are telling you, without leaving Frigade
Frigade Engage has always let you deploy NPS surveys, CES, and custom forms right inside your product. Now you read the results in the same place you built them. The new Results tab turns raw responses into the numbers you actually check.