See where people need help
Review conversations to understand the questions people ask and where they get stuck.
Explore insightsHow Frigade learns your product.
Frigade signs in and works through the same workflows your customers use. That experience becomes the product knowledge behind its answers and guidance.
Give it a login
Set up an account with access to the areas you want Frigade to learn.
It works through the product
Frigade learns how your product works by using its features and completing real tasks.
It learns again as you ship
When your product changes, Frigade re-learns the workflows to update its knowledge.
Add the knowledge behind the workflow.
Your product shows how to change a plan. Your policies explain when a change takes effect. Connect your docs and add guidance from your team so Frigade can use both.
Learned from your product
Where to change a plan
- Billing
- Plans
- Change plan
From your documentation
When the change takes effect
Changes to annual plans take effect at renewal.
Guidance from your team
When to involve a person
Refer contract changes to the customer’s account manager.
Keep your team in the loop.
Review how Frigade helps, teach it what to do differently, and decide which actions it can take.
Teach it your preferred answer
Rate a reply and explain what should change. Your guidance carries into future conversations.
Explore feedbackChoose the actions it can take
Review and enable Skills before Assistant uses them. Actions run with the signed-in user’s permissions.
Explore SkillsBring that knowledge to your users.
The same product understanding powers Assistant and Assist API. Choose who builds the experience around it.
Assistant
Add an assistant to your product.
Give your users answers and guided workflows through Frigade’s ready-to-use interface. Customize it to match your product.
- Ready-to-use interface
- Answers and guided workflows
- Customize to your brand
Assist API
Give your agent product expertise.
Add Frigade as a tool in the agent you’re building. Keep your model, interface, and existing tools while adding product answers and guidance.
- Your own interface and model
- Answers and guided workflows
- Connect through a tool call
Want to build the onboarding flow yourself?
Frigade Engage gives your team control over authored checklists, tours, announcements, and surveys.
A few practical details.
Getting Frigade ready for your product.
Give Frigade a login with access to the workflows you want it to learn. It signs in and works through those workflows as a user would. Your team can also connect documentation and add guidance for information that isn’t visible in the interface.
You can use separate agents for different product experiences or roles. Each learning account needs access to the workflows it should understand, so its knowledge reflects that experience.
Frigade re-learns your product as it changes. You can also start a manual retrain when you want to refresh its knowledge. Your team can review responses and add corrections as you go.
No. Frigade learns workflows directly from your product and can connect to the documentation you already have. Docs and team guidance add policies, terminology, and other context that the interface alone can’t explain.
Add Frigade Assistant to your application for a ready-to-use interface, or connect Assist API as a tool in your own agent. Both use Frigade’s product understanding for answers and guided workflows. Compare the options.
You can self-host Frigade with your own LLM keys, or use our hosted service with US or EU data residency. Frigade is SOC 2 Type II certified and GDPR compliant.
See what Frigade learns about your product.
We’ll help you choose a workflow and see how Frigade handles it in your product.