Multiple Environment Support
Aug 16, 2023
All Engage plans now have access to multiple environments. Keep separate instances for development, staging, and production, and switch between them. Especially useful when iterating on Flows, and avoids ID collisions and analytics noise.
- Jun 5, 2023
Dynamic Variables in Flows
Dynamically inject content from your application into your Flows. Useful for setting the user's name in a Flow, or loading localized strings on the fly.
- May 29, 2023
HTML and Markup in Flows
When building a Flow, it's often useful to emphasize words, add external links, or embed an image. Engage Flows now support markup and HTML in text content.
- May 11, 2026
Grouping Conversations in the Questions Dashboard
The Questions dashboard now groups questions by conversation. Each row represents a single session, and opening it shows the full back-and-forth in one thread. Prior chats are rolled up retroactively too.