All updatesEngage 
Multiple Environment Support
Aug 16, 2023
All Engage plans now have access to multiple environments. Keep separate instances for development, staging, and production, and switch between them. Especially useful when iterating on Flows, and avoids ID collisions and analytics noise.
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- May 28, 2026
Smarter Insights: Categorize, Prioritize, and Close
Insights used to surface patterns. Now it helps you act on them.
- May 11, 2026
Grouping Conversations in the Questions Dashboard
The Questions dashboard now groups questions by conversation. Each row represents a single session, and opening it shows the full back-and-forth in one thread. Prior chats are rolled up retroactively too.
- Apr 14, 2026
Introducing Magic Links
Suggestions have always been a great way to surface the right guidance inside your product. But sometimes you want to guide someone from somewhere else: an email, a help center article, a Slack channel, a PDF.