Use the Same Flow IDs in Development and Production
Feb 2, 2024
You can now use the same Flow IDs across Dev and Prod. No more maintaining two sets of Flow IDs for any new Flows you launch.
Click the Copy to Production button in Development and a new Flow is created in Production with the same ID. Single-copy operation: Dev changes don't auto-sync to Prod.
- May 29, 2023
HTML and Markup in Flows
When building a Flow, it's often useful to emphasize words, add external links, or embed an image. Engage Flows now support markup and HTML in text content.
- May 11, 2026
Grouping Conversations in the Questions Dashboard
The Questions dashboard now groups questions by conversation. Each row represents a single session, and opening it shows the full back-and-forth in one thread. Prior chats are rolled up retroactively too.
- Apr 14, 2026
Introducing Magic Links
Suggestions have always been a great way to surface the right guidance inside your product. But sometimes you want to guide someone from somewhere else: an email, a help center article, a Slack channel, a PDF.