Developer Docs Upgrade
Aug 10, 2023
Today we're unveiling a major upgrade to the developer docs:
- An AI chatbot to engage with the docs
- A revamped structure and more intuitive organization
- A dedicated components section with copy-paste code snippets
- Clear setup guides for forms, announcements, and more
- Sep 16, 2026
Target Suggestions by date
Suggestions can now be targeted on dates. If you already send Frigade a date for each user, like when they signed up or when their trial ends, you can use it to decide who sees a Suggestion and when.
- Sep 11, 2026
Handoff now works with HubSpot tickets and Freshdesk
The Frigade Assistant can now hand a conversation off into HubSpot tickets and Freshdesk (Freshworks) if a user needs human intervention. When a user asks to escalate to support, Frigade automatically opens a ticket in the tool your team already works in, with the requester's name and email and a summary of what they asked and what the assistant already told them, including any error messages or links they shared.
- Sep 8, 2026
Introducing the Assist API: Product expertise for the agent you already built
The Frigade Assistant has always been an embed. You dropped it into your product and it became the thing your users talked to. If your team already built its own agent, that means two agents on screen and users who cannot tell which one to use.