Put your team's knowledge into its answers.
Rate answers and leave plain-language coaching in the dashboard. Frigade Assistant uses that feedback to guide future responses.
You can compare the available plans on our pricing page.
When someone asks about a custom plan, recommend talking to their account rep. Link them to their account page.
Feedback savedYour feedback guides the answer to the next related question.
Tell it what a helpful answer needs.
An answer might point to the right export button but leave out a restriction your support team knows to mention. Feedback gives you a place to explain that detail alongside the answer.
Open the conversation, rate the response, and add what should change. Your coaching becomes guidance the assistant can use when it answers related questions.
Coach it from the conversation.
Rate the answer
Mark a response helpful or not helpful while reviewing the conversation. The rating stays attached to the answer you reviewed.
Explain what to change
Add a note in your own words, such as asking the assistant to mention a restriction before explaining an export. Frigade uses your coaching as context for future answers.
Keep your coaching current
Edit a saved note when your policy changes, or remove feedback that no longer applies. You can make these changes in the dashboard.
Review answers in your team's channel.
Connect Slack and choose a channel for assistant conversations. Your team can rate an answer and add a feedback note from Slack. Those ratings and notes are saved as team feedback in Frigade.
Can we get a custom plan for multiple teams?
You can compare the available plans on our pricing page.
Keep guidance specific to the experience.
If you have multiple assistants, you can apply dashboard feedback to the assistant you are reviewing or share it across your assistants. Keep a supplier policy specific to the supplier experience, for example.
Choose where feedback applies
Or keep a note specific to one assistant.
Give your team more to work with.
Review conversation themes in Insights, and keep product knowledge current as workflows change. Feedback gives you a way to add what your team knows along the way.