Bring your support tools into the conversation.
Connect Frigade to the tools your team uses for support, knowledge, and customer context. Review answers in Slack, send a confirmed support request to your helpdesk, or bring assistant activity into your reporting.
Connect your stack through integrations and your own APIs.
Give your support team the context to continue.
Connect your helpdesk or ticketing tool so the assistant can create a ticket when someone asks for human support. After they confirm, it sends the issue description and a summary of the conversation to your team.
- 1Ask for human support
A customer asks to speak with your team. The assistant offers to create a support ticket about the issue they described.
- 2Confirm the request
The customer confirms before the ticket is created. The assistant asks for a name or email if those details are missing.
- 3Continue in your helpdesk
Your team receives the issue description with conversation context, so they can review what the customer already explained.
PylonTicket createdMissing records in invoice export
Give each connection a useful job.
Choose the integrations and settings that fit your workflow, from importing help articles to reviewing assistant activity.
Support tickets
Create a ticket after the customer asks for support and confirms the request.
Pylon
Freshdesk Zendesk HubSpotKnowledge sources
Sync help articles to give the assistant written context alongside what it learns from your product.
Pylon
FeaturebaseAnalytics
Export assistant interaction events to Mixpanel, and import cohorts from Mixpanel or PostHog.
Mixpanel PostHogTeam and customer context
Review conversations and leave feedback in Slack. Log assistant activity to HubSpot and sync contact or company properties into Frigade.
Slack HubSpotConnect the parts your team needs.
Use feedback to coach answers from a conversation, or expose your own application actions through tool calls.