See why users get stuck. Not just where.
Your analytics tell you where users drop off. They can't tell you why. Because the Frigade assistant is in every conversation, it turns what users actually struggle with into insight you can act on.
Analytics shows the drop-off, not the reason.
A funnel tells you that 40% of users abandon setup on step three. It can't tell you they couldn't find the import button, or that the field labels didn't match how they think about their data. The why lives in the heads of the users who already left.
Support tickets are the closest thing most teams have, and they're a biased, lagging sample, only the handful of users who bothered to write in. Everyone else churns without a word.
Auto-categorized the moment it comes in.
Frigade reads every conversation and sorts it, so you're working organized themes instead of a pile of transcripts.
Bugs
When users hit something that's actually broken, Frigade groups it so engineering sees the real reports, not a vague note that something isn't working.
Product friction
The places users get confused or stuck, mapped to the workflow and the screen, so product knows exactly where to smooth the path.
Knowledge gaps
Questions your docs and help center don't answer well, surfaced so you know precisely what's missing and where.
Track it like an issue tracker, together.
Insights isn't a dashboard you glance at and forget. Your whole team works it like a queue and shares what they find.
Sort by what's trending
Rank by volume to see what's biggest, or by recency to catch what's climbing fast, before it turns into a wave.
Track and close
Mark an issue as you work it and close it once it's resolved, so the team always knows what's still open and what's handled.
It keeps watching
Close an issue and Frigade keeps tracking it. If it resurfaces, you'll hear about it, because what you marked fixed isn't always fixed.
Flows into the tools you already run.
Frigade's insights don't have to stay in Frigade. Connect your analytics stack and send them to Mixpanel, HubSpot, wherever your data lives, so they sit alongside the rest of your product data instead of in one more silo. You're never locked in.
From insight straight to action.
Soon an insight can fix itself. Frigade will turn what users struggle with into a Suggestion that teaches them through it, so the thing tripping people up becomes the thing that guides them, automatically.
Need a hand connecting your CRM? I can walk you through it.
Part of the same loop.
Insights show you what's breaking, Suggestions fix it in the moment, and feedback sharpens the answers as you learn what your users need.