Find recurring problems in user conversations.
Frigade groups questions into bugs, feature requests, and knowledge gaps. Review the supporting conversations, decide what needs attention, and track what you have handled.
Where can I download last month's invoice?
How do I find our billing history?
Can I get a copy of an older invoice?
Finding workspace invoices
People are looking for past invoices but do not know where to find them.
Follow a recurring problem back to the conversations behind it.
Understand what someone was trying to do.
A question about a failed import gives you something concrete to investigate. Open the conversation to see what the person asked and how the assistant responded.
Insights groups related questions so you can review a recurring issue together. It gives your team a starting point for investigation, with the conversations there to check.
Start with the kind of problem.
Insights groups related conversations during scheduled analysis. Filter by category, and change a category after reviewing the evidence if it needs correcting.
Bugs
Reports of something that appears broken, with related questions your team can inspect before deciding what to fix.
Feature requests
Requests for a capability your product does not offer, grouped so you can read what people are trying to accomplish.
Knowledge gaps
Questions about existing capabilities that need clearer documentation or guidance, giving you a place to start reviewing your content.
Keep track of what you have reviewed.
Work through open insights, read the supporting questions, and close the items you have handled.
Choose what to review first
Sort by occurrence count or recency, and filter by category. Open an insight to read the questions behind it.
Close what you have handled
Opening a new insight marks it as seen. Close it after review, or re-open a closed item when it needs more attention.
Notice returning issues
A closed insight can be marked as resurfaced when analysis finds a related question asked after you closed it.
Example insight statuses
Export to a shared folder
NewFinding workspace invoices
SeenUpdating a project name
ClosedInvitation emails are not arriving
ResurfacedTake the findings to your next planning session.
Export insights to CSV with their categories, status, occurrence counts, and related questions. Use the file to review findings with teammates or bring them into your own reporting.
| Title | Category | Status |
|---|---|---|
| Finding workspace invoices | Knowledge Gap | Seen |
| Invitation emails are not arriving | Bug | Resurfaced |
| Export to a shared folder | Feature Request | New |
Choose how to help next.
Use what you learn from conversations to decide where better answers or in-product guidance would help.