Deflect the ticket before it gets opened.
Help your users find answers and finish tasks inside your product. Frigade Assistant learns your workflows so your support team can spend more time on the questions that need them.
How do I invite a teammate?
Give how-to questions an answer in the product.
Finding a setting, exporting a report, or repeating a workflow can send a customer to your support queue. Frigade reads the current screen and draws on what it has learned about your product to help them continue.
Your help center supplies policies and explanations. Product learning adds the steps to carry out a task in the interface your customer is using.
A task becomes a ticket.
Help inside the product.
Where can I find last month's invoice?
A question about invoices gets answered where the customer is working, with a direct route to the right screen.
Help them get the task done.
Answer the question in context.
Use the current screen, product knowledge, and connected documentation to explain an error and help your customer resolve it.
See how Frigade learnsGuide the next step.
When an explanation needs a walkthrough, highlight the controls and guide the customer through their own account.
See AI-generated toursComplete an enabled action.
Let the assistant carry out a task through a Skill your team has reviewed and enabled, or a tool you connect through the SDK.
See connected tools
Hotplate uses Frigade Assistant to help Chefs get answers inside the product.
Read the Hotplate story“Our Chefs get answers in the moment they need them, and our team focuses on the harder problems.”
Ben KlenkCEO, Hotplate
Bring in a person when they need one.
Connect your ticketing system so the assistant can offer to create a ticket and ask the user to confirm. Supported connections include Pylon, Freshdesk, Zendesk, and HubSpot.
When deflection is the right first goal.
Start with support deflection when
- Your team repeatedly answers questions about the same workflows.
- Customers need help finding settings or completing tasks.
- You want in-product assistance alongside your existing support team.