Translate Conversations in the Dashboard
Mar 26, 2026
When reviewing conversations in the dashboard, you may run into queries and responses in languages you don't speak. Now you can translate any conversation into your preferred language with a single click. No switching between apps or copy-pasting required.
This is especially useful for teams supporting a global user base. Whether a customer in France asked about onboarding or someone in Brazil needed help with integrations, you can quickly review and evaluate those interactions without leaving the dashboard.
- Apr 14, 2026
Introducing Magic Links
Suggestions have always been a great way to surface the right guidance inside your product. But sometimes you want to guide someone from somewhere else: an email, a help center article, a Slack channel, a PDF.
- Apr 3, 2026
Respond to Feedback Directly from Slack
The Slack integration now supports two-way feedback. Instead of just seeing user questions and ratings in Slack, your team can leave ratings and write feedback without leaving Slack.
- Mar 25, 2026
Better Understand Why Your Responses Work (or Don't)
Every Frigade assistant now collects qualitative feedback alongside thumbs up and thumbs down ratings.