Handoff now works with HubSpot tickets and Freshdesk

The Frigade Assistant can now hand a conversation off into HubSpot tickets and Freshdesk (Freshworks) if a user needs human intervention. When a user asks to escalate to support, Frigade automatically opens a ticket in the tool your team already works in, with the requester's name and email and a summary of what they asked and what the assistant already told them, including any error messages or links they shared.

This allows your team to pick the ticket up warm rather than having to ask the user to start over.

Connect either one under Integrations in your dashboard and turn on ticket creation.