Handoff now works with HubSpot tickets and Freshdesk
Sep 11, 2026
The Frigade Assistant can now hand a conversation off into HubSpot tickets and Freshdesk (Freshworks) if a user needs human intervention. When a user asks to escalate to support, Frigade automatically opens a ticket in the tool your team already works in, with the requester's name and email and a summary of what they asked and what the assistant already told them, including any error messages or links they shared.
This allows your team to pick the ticket up warm rather than having to ask the user to start over.
Connect either one under Integrations in your dashboard and turn on ticket creation.
- Jul 25, 2026
Mobile web support
Frigade Assistant now runs on mobile web. Users get a bottom sheet designed for a thumb instead of a desktop panel squeezed onto a phone, with answers from a separate mobile knowledge base the agent built by using your product at phone size.
- Jul 13, 2026
Introducing Generative UI: answers your users can act on, not just read
Ask the Frigade Assistant a question and the answer no longer comes back as a wall of text. Unlike most chatbots, Frigade now chooses and builds the UI that best fits each answer, in the moment: a table you can scan, records you can click straight through to, choices you tap instead of type, a confirmation before it acts.
- Jul 8, 2026
Introducing Skills: actions the assistant finds, with no code
The Frigade Assistant has always been able to take actions in your product. You wired them up by hand as tool calls, with code. Skills are the no-code version: Frigade discovers those actions on its own while it learns your product, then you switch on the ones you want for your users with no code.