Stability, Bug Fixes, and Other Improvements
Jan 15, 2025
We invested in stability, bug fixes, and quality polish across all of Engage. Some highlights:
- Emoji-based feedback survey component — collect user sentiment on a scale of 😞 to 😍, or any other range with custom rating scales.
- Dashboard redirect fix — no more blank screens after a stale tab or deep link.
- Search docs from the dashboard — a new AI-powered widget for finding answers without leaving the dashboard.
- Improved navbar usability — easier access to profile and organization settings.
- Role-based access control — Scale plan customers can now set up RBAC in the Frigade dashboard.
Plus 100+ additional commits across the SDK, dashboard, and docs.
- May 11, 2026
Grouping Conversations in the Questions Dashboard
The Questions dashboard now groups questions by conversation. Each row represents a single session, and opening it shows the full back-and-forth in one thread. Prior chats are rolled up retroactively too.
- Apr 14, 2026
Introducing Magic Links
Suggestions have always been a great way to surface the right guidance inside your product. But sometimes you want to guide someone from somewhere else: an email, a help center article, a Slack channel, a PDF.
- Apr 3, 2026
Respond to Feedback Directly from Slack
The Slack integration now supports two-way feedback. Instead of just seeing user questions and ratings in Slack, your team can leave ratings and write feedback without leaving Slack.