Mobile web support
Jul 25, 2026
Frigade Assistant now runs on mobile web. Users get a bottom sheet designed for a thumb instead of a desktop panel squeezed onto a phone, with answers from a separate mobile knowledge base the agent built by using your product at phone size.
Behind it is a second product agent, trained separately on the mobile version of your product, because most applications have a separate mobile layout (the sidebar becomes a hamburger menu, settings move behind an icon, and so on). Answers point at what is actually on a mobile user's screen.
The mobile assistant takes as little room as possible, drops to the bottom while a user goes to act on the answer, rises with the keyboard, and respects safe-area insets. None of it needs configuring. Mobile is in early access, so reach out to us if you'd like it enabled for your workspace.
- May 29, 2023
HTML and Markup in Flows
When building a Flow, it's often useful to emphasize words, add external links, or embed an image. Engage Flows now support markup and HTML in text content.
- Sep 11, 2026
Handoff now works with HubSpot tickets and Freshdesk
The Frigade Assistant can now hand a conversation off into HubSpot tickets and Freshdesk (Freshworks) if a user needs human intervention. When a user asks to escalate to support, Frigade automatically opens a ticket in the tool your team already works in, with the requester's name and email and a summary of what they asked and what the assistant already told them, including any error messages or links they shared.
- Sep 8, 2026
Introducing the Assist API: product expertise for the agent you already built
The Frigade Assistant has always been an embed. You dropped it into your product and it became the thing your users talked to. If your team already built its own agent, that means two agents on screen and users who cannot tell which one to use.