Product Hints
Sep 16, 2024
Tours are great, but sometimes they're too heavy a tool. Hints are the lesser-known but equally viable sibling: more subtle, non-sequential, discovered and interacted with at the user's own pace.
Effective for educating users about UI changes, lesser-known features, or rolling out new functionality. Create new Hints from the components section of the Frigade dashboard.
- May 29, 2023
HTML and Markup in Flows
When building a Flow, it's often useful to emphasize words, add external links, or embed an image. Engage Flows now support markup and HTML in text content.
- May 11, 2026
Grouping Conversations in the Questions Dashboard
The Questions dashboard now groups questions by conversation. Each row represents a single session, and opening it shows the full back-and-forth in one thread. Prior chats are rolled up retroactively too.
- Apr 14, 2026
Introducing Magic Links
Suggestions have always been a great way to surface the right guidance inside your product. But sometimes you want to guide someone from somewhere else: an email, a help center article, a Slack channel, a PDF.