Grouping Conversations in the Questions Dashboard
May 11, 2026
The Questions dashboard now groups questions by conversation. Each row represents a single session, and opening it shows the full back-and-forth in one thread. Prior chats are rolled up retroactively too.
Feedback also moved inline. Thumbs up and thumbs down now sit alongside each individual response, so you can rate the exact reply that matters and leave comments tied to that specific message.
Live now in the Questions dashboard on all plans.
- Jan 31, 2025
Improved Developer Docs
We took some time this month to improve the developer documentation: cleaned up navigation, invested in the Engage component pages with more examples and clearer React property tables, and have more in the works around customization and styling.
- Jan 15, 2025
Stability, Bug Fixes, and Other Improvements
We invested in stability, bug fixes, and quality polish across all of Engage. Some highlights:
- Dec 9, 2024
Flow Visibility Triage
Customers sometimes ask why a Flow isn't showing up for a specific user. We usually run a triage playbook to figure it out. Maybe the Flow is off, or the user is outside the targeting query.