Slack integration now supports threads
Aug 13, 2026
If your team follows Frigade questions in Slack, a back and forth now reads as one conversation. Follow-up questions post as replies under the original message, the same way the conversation is already grouped in the dashboard. That way, a channel that used to fill with loose notifications now holds one thread per conversation. This makes it a lot easier to track your Frigade Assistant's conversations with the same user.
- Mar 26, 2026
Translate Conversations in the Dashboard
When reviewing conversations in the dashboard, you may run into queries and responses in languages you don't speak. Now you can translate any conversation into your preferred language with a single click. No switching between apps or copy-pasting required.
- Mar 25, 2026
Better Understand Why Your Responses Work (or Don't)
Every Frigade assistant now collects qualitative feedback alongside thumbs up and thumbs down ratings.
- Mar 17, 2026
Upload Files to Your Knowledge Base
Frigade already learns your product by exploring it directly, and knowledge agents keep your help center content in sync automatically. But sometimes the most useful context lives in files that aren't published anywhere, like internal guides, product specs, FAQs, or policy documents.