A Much Faster Dashboard
Feb 10, 2026
Your dashboard should never make you wait unnecessarily. Over the past few weeks, we've been working on making the entire dashboard experience noticeably smoother and faster.
What we've improved:
- Initial page loads are now significantly quicker. We optimized how data gets fetched and rendered, so you spend less time watching loading states and more time in the workflows you need.
- Filtering and search feel more responsive. We found and eliminated an issue that was causing unwanted navigation jumps.
What this means for you:
- Less time waiting. The dashboard feels snappier across the board, especially when switching between views or applying filters.
- Smoother interactions. No more jarring jumps when typing in search or dealing with URL state updates.
We're continuing to monitor performance, and we have more improvements planned, too. Hope you enjoy the extra speed and ease. And if you ever have any feedback, don't hesitate to get in touch!
- May 29, 2023
HTML and Markup in Flows
When building a Flow, it's often useful to emphasize words, add external links, or embed an image. Engage Flows now support markup and HTML in text content.
- Sep 11, 2026
Handoff now works with HubSpot tickets and Freshdesk
The Frigade Assistant can now hand a conversation off into HubSpot tickets and Freshdesk (Freshworks) if a user needs human intervention. When a user asks to escalate to support, Frigade automatically opens a ticket in the tool your team already works in, with the requester's name and email and a summary of what they asked and what the assistant already told them, including any error messages or links they shared.
- Sep 8, 2026
Introducing the Assist API: product expertise for the agent you already built
The Frigade Assistant has always been an embed. You dropped it into your product and it became the thing your users talked to. If your team already built its own agent, that means two agents on screen and users who cannot tell which one to use.