Smarter Insights: Categorize, Prioritize, and Close

Insights used to surface patterns. Now it helps you act on them.

Every insight is now sorted into one of three categories, so you can tell at a glance what kind of signal it is:

• Bug -- users running into broken behavior
• Product Request -- users asking for features that don't exist yet
• Knowledge Gap -- users looking for answers your docs should cover

From there, you can focus on what matters. Two new views surface your biggest issues by volume, the things coming up most across your users, and what's gaining traction recently so you can catch problems while they're still building. Filter to a single category when you want to look at just bugs or just requests, and every view persists in the URL so you can bookmark it or share it with your team.

And Insights is no longer just a list to scan. Once you've fixed or understood an insight, close it to clear it out and focus on what's still open. Closing doesn't stop the tracking: new occurrences keep landing on closed insights, so if something you thought you'd solved is still happening, you'll know. That turns raw signal into a working list you can feed straight into your roadmap.

Insights is now available to all customers. See it in action.