Respond to Feedback Directly from Slack

The Slack integration now supports two-way feedback. Instead of just seeing user questions and ratings in Slack, your team can leave ratings and write feedback without leaving Slack.

When a user question comes through, anyone on the team can mark the response as helpful or not helpful and add corrections, all from the Slack thread. Those ratings feed back into the system the same way dashboard feedback does, refining your agent's responses over time.

This matters because the people closest to customer questions (support leads, product managers, subject matter experts) are usually already in Slack. Now they can contribute to your agent's accuracy without needing a Frigade login or switching tools.

Available now on all plans with the Slack integration enabled. If you're already connected, it just works. If not, set it up from the Integrations page in a few minutes.