Respond to Feedback Directly from Slack
Apr 3, 2026
The Slack integration now supports two-way feedback. Instead of just seeing user questions and ratings in Slack, your team can leave ratings and write feedback without leaving Slack.
When a user question comes through, anyone on the team can mark the response as helpful or not helpful and add corrections, all from the Slack thread. Those ratings feed back into the system the same way dashboard feedback does, refining your agent's responses over time.
This matters because the people closest to customer questions (support leads, product managers, subject matter experts) are usually already in Slack. Now they can contribute to your agent's accuracy without needing a Frigade login or switching tools.
Available now on all plans with the Slack integration enabled. If you're already connected, it just works. If not, set it up from the Integrations page in a few minutes.
- Dec 2, 2025
Introducing Suggestions: Guidance That Writes Itself
Your product has more to offer than most users ever discover. New features go unnoticed, power-user workflows stay hidden, and onboarding often gets postponed because teams do not have time to build it.
- Nov 25, 2025
Slack Integration for Frigade Assistant
Today, we are rolling out our native Slack integration. You can now send all user questions and Frigade responses directly to a Slack channel of your choice. We've also added the ability to send any user ratings to Slack as well.
- Nov 15, 2025
Assistant Customization
Your assistant should feel like part of your product, not something bolted on. Starting today, customers can self-serve customize the Frigade Assistant with their own branding, including a custom logo and color accents (no engineering required). For teams that need a fully white-labeled experience, this is available on our enterprise plan.