Respond to Feedback Directly from Slack
Apr 3, 2026
The Slack integration now supports two-way feedback. Instead of just seeing user questions and ratings in Slack, your team can leave ratings and write feedback without leaving Slack.
When a user question comes through, anyone on the team can mark the response as helpful or not helpful and add corrections, all from the Slack thread. Those ratings feed back into the system the same way dashboard feedback does, refining your agent's responses over time.
This matters because the people closest to customer questions (support leads, product managers, subject matter experts) are usually already in Slack. Now they can contribute to your agent's accuracy without needing a Frigade login or switching tools.
Available now on all plans with the Slack integration enabled. If you're already connected, it just works. If not, set it up from the Integrations page in a few minutes.
- Oct 15, 2025
Our EU Region is now Generally Available
Since launching the Frigade Assistant, one of our top requests has been offering a dedicated and GDPR compliant EU region. Today we're excited to announce that this option is now generally available to all EU-based Frigade customers.
- Aug 19, 2025
Introducing Insights
Today we're releasing Insights in the Frigade dashboard. It gives you a clear view into how people are interacting with your product so you can understand what they need, where they get stuck, and how to improve the overall experience.
- Apr 24, 2026
Build Engage Flows from Your Terminal with the Claude Skill
Frigade Engage gives you typed React components for every flow you'd build into your product: announcements, tours, checklists, banners, forms, NPS surveys, cards. They're code. They live in your repo and ship the same way the rest of your app ships.