Zendesk: sync your help center and hand off tickets

The Frigade Assistant now connects to Zendesk. Sync your Zendesk help center and the Frigade Assistant cites those articles when it answers, alongside everything it already learned from using your product. If your help center serves different audiences, you can pick exactly which categories each workspace syncs instead of pulling in everything.

Handoff works too. When a user asks for a human, Frigade opens a ticket in Zendesk with the requester's name and email and a summary of what they asked and what the Frigade Assistant already told them, including any error messages or links they shared. Your team picks the ticket up warm rather than asking the user to start over.

Connect Zendesk under Integrations in your dashboard.